Policies

Delivery Policy

After ordering online, you will receive an email confirmation containing your order details to the email address specified. We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your goods via post or courier within two (2) working days; however if goods are unavailable delivery will take a little longer.

If you wish to query a delivery please contact us at admin@ghjk.com.au.

 

Refund Policy

If for any reason you are not completely satisfied with your purchase we will give you a 10 day money-back guarantee from the time you receive the goods. Please email us at admin@ghjk.com.au  within that time if you are not satisfied with your purchase so that we can resolve any problems.

This refund policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned unused in their original condition and original packaging. All return postage and insurance costs are to be paid by the buyer. Also the costs incurred in selling you the product will be deducted if a refund is requested. The item to be exchanged/refunded must be returned via registered post to the postal address supplied and you must contact us prior to you sending the product. You assume any risk of lost, stolen or damaged goods during transit; therefore we advise you take out shipment registration of insurance with your postal carrier. GHJK will not be responsible for parcels lost or damaged in transit if you choose not to insure.

Should you receive any product with a manufacturing fault or for any other reason need to return a purchased product to us, please email us at admin@ghjk.com.au. GHJK may charge a reasonable fee should you return any goods for credit or exchange which have been damaged while in your care. Generally credits/refunds are limited to the cost of the goods excluding freight charges and incidental costs.

All refunds, exchanges or returns must be sent to:

GHJK
P. O. Box 4233
Kingsway West NSW 2208
Australia

Any disputes shall be judged under the laws of the State of New South Wales.

 

Security Policy

GHJK uses Paypal for all its payment transactions. Paypal processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the Paypal gateway are secured payments.

·         Payments are fully automated with an immediate response.

·         Your complete credit card number cannot be viewed by GHJK or any outside party.

·         All transactions are performed under 128 Bit SSL Certificate.

·         All transaction data is encrypted for storage within Paypal's bank-grade data centre, further protecting your credit card data.


For more information about Paypal and online credit card payments, please visit www.paypal.com.au.

 

Privacy and Consumer Data Policy

Introduction

GHJK regards customer privacy as an important part of our relationship with our clients. The following privacy policy applies to all GHJK users, and conforms to Internet privacy standards.

If you have questions or concerns regarding this statement, you should first contact John on +61451045540 or email admin@ghjk.com.au

Collection of Information

In order to use the GHJK website, we may require information from you so we can provide the best service possible.

All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including email. Any information collected by GHJK is collected via correspondence from you or your company. This may be via the telephone, email, mail, fax or directly through our website.

Use of Collected Information

Any details collected from GHJK customers is required in order to provide you with our products and/or services, and a high level of customer service. Correspondence is recorded in order to provide service references, and to assist in our staff development.

Storage of Collected Information

The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.

If you have any questions about security on our Website, you can email us at admin@ghjk.com.au.

Access to Collected Information

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at admin@ghjk.com.au.

Orders

If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, email and postal address) and financial information (such as credit card number, expiration date).

We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

Communications

GHJK uses personally identifiable information for essential communications, such as emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at admin@ghjk.com.au.

You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.

Third Parties

GHJK may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service. These third parties are prohibited from using your personally identifiable information for any other purpose. GHJK does not share any information with third parties for any unknown or unrelated uses.

Legal

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.

Links

Links on the GHJK site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of GHJK.

Changes to Privacy Policy

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our homepage.